Service architecture
Six service lines. Each with an owner, a checklist and a complaint path.
We pilot narrow categories before expanding. A category closes if the complaint rate exceeds 5%, failed fulfilment exceeds 8%, or a partner will not provide written terms.
Earn More
CV review, ATS-friendly rewrite, LinkedIn positioning and coaching, plus bilingual workshops and verified employer bulletins.
Save More
Aggregated demand gives the community negotiating power on transport, group buys and recurring household costs — always with a written savings comparison.
Connect Better
A moderated directory of checked businesses and service providers, with enquiry routing, renewal checks and visible complaint history handling.
Operating model
Workflow, owner and revenue mechanism
| Service line | Workflow | Owner | Revenue mechanism |
|---|---|---|---|
| Career clinic | Intake → document review → session → revised output → 14-day follow-up | Career specialist | AED 75–250 package |
| Skills workshops | Needs poll → facilitator check → registration → session → outcome survey | Programme lead | Seat fee / sponsor |
| Income opportunities | Opportunity intake → employer verification → moderation → applications → tracking | Marketplace verifier | Employer listing fee |
| Community deals | Demand aggregation → supplier comparison → written terms → opt-in → feedback | Partnership lead | Commission / admin fee |
| Accommodation referrals | Lister identity & property-right check → disclosure → viewing guidance → feedback | Verifier | Listing / referral fee |
| Marketplace | Submission → category check → verification tier → publication → renewal → monitoring | Marketplace operator | Supplier plan / featured listing |
Service levels
What you can expect, in writing
Response performance is reported weekly. Target: 90% of first responses inside the window.
| Request | Target response | Target resolution |
|---|---|---|
| General enquiry | Within 1 business day | Within 3 business days |
| Listing submission | Acknowledgement same day | Decision in 2 business days |
| Verification | Start within 1 business day | 2–5 business days |
| Complaint | Within 4 working hours | Initial decision in 2 business days |
| Safety / fraud report | Immediate triage | Listing paused while assessed |